Return & Refund Policy
Nommi Interstellar Happiness Guarantee 🌟
14-Day Return Policy
We want you to love your Nommi! If your cosmic companion arrives and isn't quite what you hoped for, you may return unopened items within 14 days for a full refund.
Starlight Note: For health and safety reasons, we can't accept returns on opened plush toys (they might bring back space germs!).
Blind Box Special Policy
When purchasing multiple mystery boxes:
- We cannot guarantee duplicates or unique items
- Each unboxing is a cosmic surprise!
- For collectors seeking specific characters, we recommend our "Pre-Loved Nommi Adoption Center" (coming soon!)
Return Shipping Address
Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province, China
Detailed Address: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal Code: 511436
(Please include the original invoice and ensure the package is securely sealed.)
Order Cancellations
🚀 Launch Abort Window: Cancel within 24 hours if your order hasn't entered warp speed (shipping). After that, your Nommi is already on its journey to you!
Return Process
- Email our Cosmic Care Team: service@nommitoy.com
- Include your order number and "Return Request" in subject
- We'll send personalized return coordinates (shipping address)
Important Stellar Logistics
📦 Returns must include:
- Original packaging
- All included certificates
- Be securely sealed (no black holes please!)
Special Cases
☄️ Wrong Planet? (Incorrect item):
Contact us within 48 hours of delivery for rescue instructions
🌌 Damaged in Transit?
Send photos/video to service@nommitoy.com - we'll replace your Nommi or refund its space credits!
Interstellar Shipping Notes
- Customer pays return shipping unless it's our mistake
- Refunds process in 5-10 business days after we receive your return
- Customs issues? We'll help navigate, but can't control galactic border policies
"Every Nommi deserves a loving home - we're here to make sure you find your perfect match!" 💫
Need help? Our Cosmic Care Team orbits your inbox at service@nommitoy.com!