All Nommi Toy FAQs
🧸 About Nommi Toy FAQs
Are Nommi plush safe for kids under 3?
Yes! All Nommi dolls are:
✔ ASTM F963 & EN71 certified
✔ Hypoallergenic stuffing
✔ No small detachable parts (safety eyes & embroidered details)
Pro tip: Adults love collecting them too—display them on desks or shelves for a daily dose of cute!
Can I choose a specific Nommi doll instead of getting a blind box?
For now, Nommi blind boxes are all about the fun of the unknown! But if you fall in love with a specific design, keep an eye on our "Mystery Unboxed" section—we sometimes release open-box singles (with slight packaging wear but is new) of popular dolls. Sign up for our email list to get first dibs！
What’s inside a Nommi blind box? Are the dolls random?
Each Nommi blind box is a sweet surprise! Inside, you’ll find 1 adorable Nommi doll (4 x 3 x 7.1 inches tall) from our "Cuddly Crew" series—think cookie-shaped bears, starry bunnies, or donut-themed cuties. The dolls are randomly selected, but don’t worry: every design is super cute, and there are no "duds"! Keep an eye out for ultra-rare "Glitter Nommis" (only 1 in 50 boxes) for extra sparkle.
Do you offer bulk orders of Nommi blind boxes (for parties or gifts)?
Yes! Whether you’re throwing a birthday party or need cute favors, For large orders, we offer wholesale pricing and bulk discounts. Please reach out to our customer service team for details.. Email service@nommitoy.com with your order size, and we’ll hook you up—we even add free Nommi stickers for extra smiles!
🛩️About Shopping FAQs
How do l track my order?
Hello there,
Thank you for shopping in our store.
Your order is being prepared.
We will ship it in a few days.
You will receive a notification email after shipment. If you have any questions, please feel free to contact us.
Do you ship worldwide?
Yes—we offer free worldwide shipping! ✈️ And we cover all duties and taxes, so your order arrives at no extra cost.
Some items may not be available for purchase in certain countries because of our licensing agreements. As a result, international customers might encounter restrictions when placing orders, and some orders may be canceled if items aren't available for your location.
Delivery Times: International shipments typically take 5-20 days to arrive. If your in-stock order hasn’t arrived after 25 days, please contact our team for assistance.
Important Note: All international sales on nommitoy.com are final. Duties, customs fees, and import taxes are not included in the purchase price and may be charged upon delivery.
How long does shipping take for Nommi blind boxes?
We ship worldwide for free! For US orders, standard shipping takes 8-10 business days; international orders take 12-14 business days. You’ll get a tracking number as soon as your box ships—so you can watch it hop to your door!
Why did I get duplicate dolls?
Randomness is part of the fun! Dupe rate is ~15%. Join our Trade Hub (Discord/Facebook) to swap with other collectors.*
Can l change the shipping address on my order?
To ensure fast shipping, once your order is placed, we can modify it within 24 hours. After 24 hours, we will not be able to update the shipping address. We charge a $10 restocking fee for undeliverable or rejected orders. If your order is returned, it will be canceled and you will receive a full refund, less a $10 handling fee.
What should l do if l experience a delay in the shipping of my order?
We apologize for any shipping delays you may have encountered. During holidays, peak seasons, or due to unforeseen logistical issues, some orders may be shipped later than expected. You will receive an email with a tracking link once your order is on its way. We appreciate your patience and understanding.
If you have any questions or concerns in the meantime, please don’t hesitate to contact our customer support team service@nommitoy.com. Thank you for your continued support!
💵About Payments & Billing FAQs
What payment methods do you accept?
We accept PayPal, American Express, Apple Pay, Mastercard, and Visa.
Is my payment information safe on nommitoy.com?
Your payment is secure with us. We use Secure Sockets Layer (SSL) technology with 128-bit encryption, ensuring the highest level of security available for your transactions.
Can I change my billing address on an order?
For your security, we cannot change the billing address after you submit your payment. Please ensure that your billing address is accurate before completing your transaction.
Why My Payment May Be Declined?
If your payment is declined, it’s often due to simple errors like typos in your information or an outdated billing address. You might see the declined charge listed as a pending transaction. To resolve this, please double-check all details, including:
Card number
Expiration date
Security code
Cardholder name
Billing address
Other common reasons for payment failure include:
Mismatched payment location compared to your usual residence
Blocked transactions by your credit card company
If you suspect a block, please contact your credit card provider directly, as we cannot assist with that issue.
Additionally, during limited release characters periods, exceeding the order limit may lead to a declined payment.
If you've tried these steps and still need help, please reach out to our customer service team for further assistance.
🔙About Returns FAQs
What is nommitoy.com's return policy?
Nommi Interstellar Happiness Guarantee 🌟
14-Day Return Policy
We want you to love your Nommi! If your cosmic companion arrives and isn't quite what you hoped for, you may return unopened items within 14 days for a full refund.
Starlight Note: For health and safety reasons, we can't accept returns on opened plush toys (they might bring back space germs!).
Blind Box Special Policy
When purchasing multiple mystery boxes:
- We cannot guarantee duplicates or unique items
- Each unboxing is a cosmic surprise!
- For collectors seeking specific characters, we recommend our "Pre-Loved Nommi Adoption Center" (coming soon!)
Return Shipping Address
Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province, China
Detailed Address: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal Code: 511436
(Please include the original invoice and ensure the package is securely sealed.)
Order Cancellations
🚀 Launch Abort Window: Cancel within 24 hours if your order hasn't entered warp speed (shipping). After that, your Nommi is already on its journey to you!
Return Process
- Email our Cosmic Care Team: service@nommitoy.com
- Include your order number and "Return Request" in subject
- We'll send personalized return coordinates (shipping address)
Important Stellar Logistics
📦 Returns must include:
- Original packaging
- All included certificates
- Be securely sealed (no black holes please!)
Special Cases
☄️ Wrong Planet? (Incorrect item):
Contact us within 48 hours of delivery for rescue instructions
🌌 Damaged in Transit?
Send photos/video to service@nommitoy.com - we'll replace your Nommi or refund its space credits!
Interstellar Shipping Notes
- Customer pays return shipping unless it's our mistake
- Refunds process in 5-10 business days after we receive your return
- Customs issues? We'll help navigate, but can't control galactic border policies
"Every Nommi deserves a loving home - we're here to make sure you find your perfect match!" 💫
Need help? Our Cosmic Care Team orbits your inbox at service@nommitoy.com!
What if my Nommi arrives damaged?
Contact our Cosmic Support Team within 7 days with:
service@nommitoy.com
Order number + "Damaged Nommi" in subject
Photo/video of issue
We'll send a replacement or store discount!
Can I return or exchange a blind box if I don’t like the doll inside?
Since blind boxes are all about surprises, we can’t accept returns or exchanges for "wrong design" regrets—part of the fun is loving whatever Nommi picks you! But if your box is unopened and you change your mind, we offer a 30-day refund (minus shipping) as long as the packaging is sealed. Just shoot us an email, and we’ll guide you through it.
Can I return opened blind boxes?
The blind box has been opened and the Nommi has already recognized you as the owner. Sorry, we can't replace it for you, but you can claim a new Nommi. Tips (order discount code: AS25)
What do l do if l receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include your order number, a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!